Charly Dwyer

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EzyDVD Goes Into Receivership… Gift Vouchers Are Not Honored…

December 22, 2008 by Charly Leetham 18 Comments

On December 17th, we found out that EzyDVD went into receivership.  Stuart has already written about EzyDVD Pty Ltd being placed in receivership, so I won’t rehash the discussion here… what I will share however, is the email I received this afternoon about the fallout that is just starting to occur.

It appears that EzyDVD franchises are not accepting EzyDVD Gift Cards.  However, the stores are accepting full payment for new releases…  Needless to say that this is upsetting a number of consumers… [Read more…]

Filed Under: General Tagged With: ezydvd, ezydvd gift cards, ezydvd gift vouchers, ezydvd hyperdome, gift cards, gift vouchers, receivership

Customer Service – or Is It?

August 1, 2008 by Charly Leetham Leave a Comment

I read with dawning horror this afternoon a post by an employee of an EzyDVD store in Labrador which consisted of a rant about customers not knowing the difference between a regular DVD and a Blu-Ray Disk. This truly underlines the appalling state of customer service in our retail industry and a personal attitude that has no business serving customers.

[Read more…]

Filed Under: Customer Service Tagged With: blu-ray, Customer Service, ezydvd

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